Sales Policy
Effective Date: January 15, 2025

At EliteGemstonee, we strive to offer a seamless shopping experience and ensure that our customers receive high-quality jewelry. Please read our Sales Policy carefully, as it outlines the terms and conditions for purchasing products from our store.

1. Pricing and Payments

  • Pricing: All prices listed on our website (https://elitegemstonee.com) are in USD. We reserve the right to change prices at any time without notice. Once an order is placed, the price at the time of purchase will be honored.

  • Payment Methods: We accept major credit cards, debit cards, and other secure payment methods via trusted payment gateways. Full payment is required at the time of purchase.

  • Taxes and Duties: Prices displayed on the website do not include applicable taxes or import duties. Buyers are responsible for any taxes, import duties, or customs charges that may apply to international orders.

2. Order Processing

  • Order Confirmation: Once an order is placed, you will receive an email confirmation with your order details. Please review your order carefully and contact us immediately at infog@elitegemstonee.com if any changes need to be made.

  • Order Fulfillment: Orders are typically processed and shipped within 2-5 business days after payment is confirmed. During busy periods, processing times may vary slightly.

  • Order Changes and Cancellations: You may request to modify or cancel your order within 24 hours of placing it. After this period, we cannot guarantee that changes or cancellations can be made.

3. Shipping and Delivery

  • Shipping Options: We offer both standard and expedited shipping. Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.

  • International Shipping: We ship worldwide. Delivery times and customs processes for international orders may vary depending on the destination.

  • Delivery Timeframes: For orders within the United States, standard shipping typically takes 5-10 business days. International shipping may take 10-20 business days. Delivery times are estimates and may vary due to unforeseen circumstances.

4. Product Availability

  • Stock Levels: We do our best to maintain accurate stock levels on our website. In rare cases where an item becomes unavailable after an order is placed, we will notify you immediately and offer a full refund or an alternative product.

  • Custom Orders: Custom-made and personalized items are created upon request, and production times will vary. You will receive an estimated completion date when placing a custom order.

5. Return and Refund Policy

Please refer to our Refund and Returns Policy for detailed information on how to return or exchange items purchased from EliteGemstonee.

6. Warranty

  • Product Warranty: All of our jewelry is covered by a 1-year warranty against manufacturing defects. This warranty does not cover damage caused by wear and tear, misuse, or accidental damage.

  • Warranty Claims: To file a warranty claim, please contact us at infog@elitegemstonee.com with your order details and a description of the issue. If the claim is approved, we will repair or replace the item at no additional cost to you.

7. Limitation of Liability

EliteGemstonee is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to loss of data, revenue, or profits. Our total liability is limited to the amount paid for the product purchased.

8. Governing Law

This Sales Policy shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from this policy will be resolved in the courts of Yuba City, California.

9. Contact Information

If you have any questions about this Sales Policy or need assistance with your order, please contact us:

  • Shop Name: EliteGemstonee
  • Street: 119 Burke Street
  • City: Yuba City
  • State/Province/Area: California
  • Phone number: 530-790-0849
  • Email: infog@elitegemstonee.com
  • Country: United States