Delivery Policy
Effective Date: January 15, 2025

At EliteGemstonee, we are dedicated to providing a seamless and reliable shopping experience, ensuring that your jewelry reaches you swiftly and safely. Please take a moment to review our Delivery Policy for all the important details about shipping, delivery times, and costs.

1. Order Processing and Handling

  • Fast Processing: We strive to process all orders promptly. Once your order is confirmed and payment is processed, we will typically ship your jewelry within 2-5 business days.
  • Order Updates: You will receive an email confirmation once your order is processed, and a tracking number will be sent once your item has been shipped.
  • Delays: During peak seasons or high-demand periods, there may be slight delays. We will notify you if your delivery is delayed.

2. Shipping Methods & Fees

We offer a variety of shipping options to ensure your jewelry arrives in the best possible time frame:

  • Standard Shipping:

    • Delivery within 5-10 business days (Domestic U.S.).
    • Free on orders over $100 (within the U.S.).
    • $5.99 for orders under $100.

  • Expedited Shipping:

    • Delivery within 2-5 business days (Domestic U.S.).
    • Fees are calculated at checkout based on your location.

  • International Shipping:

    • Estimated delivery time: 10-20 business days.
    • Shipping fees and delivery times may vary based on the destination. International orders may be subject to customs duties, taxes, and handling fees.
    • Please be aware that customs processing may delay delivery times.

3. Shipping Confirmation & Tracking

Once your order ships, you will receive an email with tracking information so you can follow your package’s journey from our workshop to your door. We want you to stay informed and ensure a smooth delivery experience.

4. Shipping Restrictions & Special Considerations

  • Domestic Shipping: We do not ship to P.O. Boxes. Kindly provide a physical address during checkout to ensure safe delivery.
  • International Shipping: We proudly ship worldwide! However, some countries have restrictions or additional duties and taxes. These charges are the responsibility of the customer.

5. Customs, Duties & Taxes

  • Customs Fees: International orders may be subject to customs duties, taxes, or handling fees imposed by the destination country. EliteGemstonee is not responsible for these charges.
  • We recommend checking with your local customs office before placing an order to better understand any additional costs.

6. Damaged or Lost Packages

We take great care in packing and shipping our jewelry. If your item arrives damaged or is lost during transit, please contact us immediately at infog@elitegemstonee.com. We will assist you with a replacement or a refund, depending on the situation.

7. Failed Deliveries

  • If your package is returned due to an incorrect address or failure to be collected from the carrier, we will contact you to arrange redelivery. Additional shipping fees may apply.

8. Delivery Times and Delays

  • Domestic: Standard delivery usually takes between 5-10 business days, and expedited shipping takes 2-5 business days.
  • International: Delivery for international orders typically takes 10-20 business days, though customs processes may delay this timeline.

Please note that delivery times are estimates, and we are not responsible for any delays caused by the carrier or customs.

9. Contact Us

For any questions regarding shipping, delivery, or your order status, please reach out to us. We’re here to help:

  • Shop Name: EliteGemstonee
  • Address: 119 Burke Street, Yuba City, California, United States
  • Phone Number: 530-790-0849
  • Email: infog@elitegemstonee.com